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Fuzu

About Fuzu

Careers at Fuzu

Entry - Level Customer Care Agent

Outsource Company Nigeria

Lagos,Nigeria

Closing: Apr 30, 2024

1 day remaining

Published: Apr 21, 2024 (8 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

One year experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Empathetic and customer-focused approach.
Familiarity with MS Word, Excel, Power PowerPoint software/tools.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Applicant MUST reside around Surulere and its environs

Responsibilities

One year experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Empathetic and customer-focused approach.
Familiarity with MS Word, Excel, Power PowerPoint software/tools.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Applicant MUST reside around Surulere and its environs

We are looking for skilled and enthusiastic entry-levelcustomer Care Agents to join our dedicated team. As an Intermediate Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.
You'll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

Respond to customer inquiries via [phone/email/chat] in a timely and professional manner.
Identify and assess customer needs to provide appropriate solutions and assistance.
Resolve customer issues and escalate complex problems to the appropriate department.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
Stay informed about product updates, promotions, and company policies.

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